Privacy Policy

Last updated: January 31, 2025

Welcome to ZEN SERVICES LLC (the “Site,” “we,” “us,” or “our”). This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from our website.

1. Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and the necessary details to process your purchases. If you contact us for customer support, we may collect additional details. “Personal Information” refers to any identifiable information about an individual, as detailed below:

Device Information

  • Purpose: To ensure optimal site performance and conduct analytics for site optimization.

  • Source: Collected automatically through cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Collected Data: Web browser version, IP address, time zone, cookie data, visited pages, search terms, and interactions with the Site.

Order Information

  • Purpose: To fulfill your orders, process payments, arrange shipping, provide order confirmations, and screen for potential fraud.

  • Source: Collected directly from you.

  • Disclosure: Shared with our payment processor Square.

  • Collected Data: Name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose: To provide assistance and resolve inquiries.

  • Source: Collected directly from you.

  • Disclosure: Not disclosed to third parties unless necessary for service fulfillment.

  • Collected Data: Contact details and any information relevant to your inquiry.

2. Minors

Our Site is not intended for individuals under 16 years old. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

3. Sharing Personal Information

We may share your Personal Information with service providers to facilitate our services. Examples include:

  • Shopify for online store management.

  • Square for payment processing.

  • Legal Compliance: If required by law, we may share your information to comply with legal obligations, subpoenas, or protect our rights.

4. Behavioural Advertising

We use your Personal Information to offer targeted ads and marketing communications that may interest you.

  • Google Analytics: Helps us understand customer interactions on our Site. More info. Opt-out here.

  • Advertising Partners: We share certain data with advertising platforms via cookies or direct integrations.

  • Square Audiences: Used for showing relevant ads based on past purchases and site interactions.

Opt-out options:

5. Using Personal Information

We use your information for:

  • Order fulfillment

  • Payment processing

  • Shipping and logistics

  • Providing updates on products, services, and promotions

6. Lawful Basis (GDPR)

For visitors from the European Economic Area (EEA), our legal bases for processing include:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Public interest tasks

  • Legitimate interests (without overriding your rights and freedoms)

7. Retention of Personal Information

We retain your data unless you request deletion. For information on how to request erasure, see the “Your Rights” section below.

8. Automatic Decision-Making

If you reside in the EEA, you have the right to opt out of automated decision-making that affects you legally or significantly.

We DO NOT engage in such decision-making; however, Shopify employs limited automated decision-making to prevent fraud:

  • Temporary IP blacklisting for failed transactions (few hours).

  • Temporary credit card blacklisting for flagged IPs (few days).

9. Selling Personal Information (CCPA)

We DO NOT sell Personal Information as defined under the California Consumer Privacy Act (CCPA).

10. Your Rights

GDPR (EEA Residents)

You have rights to:

  • Access your Personal Information

  • Request correction or deletion

  • Portability of data to another service

  • Object to processing (including automated decision-making)

  • File complaints with data protection authorities

CCPA (California Residents)

You have rights to:

  • Access Personal Information (“Right to Know”)

  • Request correction, deletion, or data portability

  • Appoint an authorized agent to exercise these rights on your behalf

To exercise your rights, contact us using the information provided below.

11. Cookies

We use cookies to improve your browsing experience and analyze website traffic.

  • Session Cookies: Expire when you close your browser.

  • Persistent Cookies: Remain on your device for a set period (30 minutes to 2 years).

Manage cookies in your browser settings or visit All About Cookies.

Note: Blocking cookies may affect website functionality.

12. Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals due to lack of industry consensus.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements, operational practices, or other reasons.

14. Complaints & Contact Information

For any privacy-related concerns, you can contact us via:

By using our Site, you acknowledge and consent to the terms outlined in this Privacy Policy.